Refund policy

Return & Refund Policy

Last updated: September 24, 2026

At Pet Spooky, we want you and your pet to be happy with your order.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, free from pet hair, and in the same condition in which it was received. The item should also be returned in its original packaging when possible.

Because pet costumes come in different sizes, please review the size chart and measure your pet carefully before ordering.

To request a return, contact us at petspooky1@gmail.com with your order number and the reason for your return.

Please do not send a product back before contacting us. We will provide return instructions once your request has been reviewed.

Damaged, Incorrect, or Defective Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at petspooky1@gmail.com. Include your order number and clear photos of the item.

If the issue is confirmed, we will work with you to provide an appropriate replacement or refund.

Refunds

Once an approved return has been received and inspected, we will notify you.

Approved refunds will be sent back to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, where applicable, are generally non-refundable unless the item arrived damaged, defective, or incorrect.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled after it has entered processing or has been sent to our fulfillment partner.

Final Sale Items

Items clearly marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact: petspooky1@gmail.com